GETTING TO KNOW YOUR HEALTHJOY BENEFIT When will I receive my EAP counseling referral? After your intake, we’ll identify an appropriate local counselor to meet your needs. We always confirm that the provider meets your needs and is within your insurance network, just in case longer term care is needed. For routine referrals, this process typically takes no longer than one to two business days. HealthJoy EAP is always available around-the-clock for immediate support. Is HealthJoy EAP confidential? Yes! No one, including your employer, will know that you have used HealthJoy EAP services. If you have been “formally” referred by your supervisor, he/she will only be advised of your follow-through with the recommendations made, not the details of your situation. Exceptions to confidentiality may apply by law if there are concerns regarding your safety or the safety of others. How much does it cost to use the EAP? There is no cost to you or your immediate family members to use the program. If services beyond the EAP are needed, the HealthJoy EAP counselor will provide referrals based on coverage through your health insurance plan or other cost- effective resources in your community. 1-888-731-3EAP (3327) eap.healthjoy.com 38