more knowledgeable 3 more confident 3 After speaking to our representatives, participants felt: Factors and considerations Empower representatives receive extensive education and training covering all regulatory requirements, advisory tools, and related processes and procedures. Our representatives are properly registered, carrying any required federal and state securities registrations, licenses, or credentials prior to engaging any participants. They are also trained to engage and understand participants’ specific situations and to utilize non- discretionary tools and methodologies to offer point-in-time 1 best-interest recommendations that consider: • Plan design. • Service model. • Fees. • Salary and retirement spending needs. • Capital market assumptions. • Tax considerations. • Risk profile of individual. • Creditor protections. How it works During calls with participants, Empower representatives use decision support tools through our best-interest advice program to provide consistent and objective recommendations. Through a series of ordered questions, the best-interest advice program scores and weighs a participant’s answers to offer up proper prescribed recommendations regarding: • Savings strategies – Including savings rates and steps to improve a participant’s financial wellness. • Pretax vs. Roth contribution options – Accounting for tax rates and required minimum distribution preferences. • Rollover and distribution help – Offering education and guidance when a person retires or leaves their job. • Investment selection – Recommending an investment solution that fits the individual’s situation. 2 This best-interest advice program also provides participants with consistency in recommendations, no matter which Empower representative they speak to. Participants are encouraged to consider all options and their features and fees before moving any money between accounts. Advice is at the center of everything we do as we strive to transform people’s financial lives through advice, people, and technology. Empower offers a broad spectrum of flexible advice that covers it all, from simple education engagements to holistic financial planning. FOR PLAN SPONSOR AND FINANCIAL PROFESSIONAL USE ONLY. 88% 88%