HealthJoy Overview

ʵʸˁʸʹʼˇˆˊʴʿʿʸˇ ʻʸʴʿˇʻʶʴ˅ʸ ʶ˂ˁʶʼʸ˅ʺʸ ˅ˋˆʴˉʼˁʺˆ ˅ʸˉʼʸˊ ʻʸʴʿˇʻʶʴ˅ ʴ˃˃˂ʼˁˇˀʸˁˇ ʵ˂˂ʾʼˁʺ ʶ˂ˁʶʼʸ˅ʺʸ ˃˅˂ˉʼʷʸ˅ ˅ʸʶ˂ˀˀʸˁʷʴˇʼ˂ˁˆ ʻˆʴʢʹˆʴ ˆˈ˃˃˂˅ˇ :RMZcV<^hWbSdZZh b_^]b^aRQOh E]RZZW]UbIMZcRab

Quick Start

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HealthJoy Helps You and Your Family Meet Emily, a busy customer service representative who’s expecting her first baby this year. Cost Estimation Before she gives birth, Emily asks a healthcare concierge to estimate out-of-pocket costs. Provider Search Emily uses the provider search ̇ ̆˔˧˨˥ ̆˧ˢЃˡ˗˔ˣ ̆˗ ̃˔˧˥ ̃˖ ̃˔ˡ ̇ˢ˥ her new baby. Rx Savings Review Her husband requests a review and Ѓˡ˗˦˔˟ˢ˪ ̆˥ʠ˖ˢ˦˧ˣ˥ ̆˦˖˥ ̃ˣ˧ ̃ˢˡ ̇ˢ˥ his allergies. How will HealthJoy help YOU this year? Click the Download and Activate link in your email or visit www.healthjoy.com/activate to get started Telemedicine When her baby is sick on Christmas, Emily uses telemedicine to get quick answers. Medical Plan Details ʸˠ ̃˟ˬ˨˦ ̆˦ ̨ ̆˥˕ ̆ˡ ̆Ѓ˧˦˪˔˟˟ ̆˧ to track out-of-pocket and deductible spending. HealthJoy connects you with the right care and support throughout the year, making it easier to be healthy and well. m er o’s

ʻ ̆˔˟˧ ̨ʽˢˬ ̃˦˧ ̨ ̆˩ ̃˥˧˨˔˟˔˖˖ ̆˦˦ˣˢ ̃ˡ˧ ̇ˢ˥˔˟˟ˬˢ˨˥ ̨ ̆˔˟˧ ̨˖˔˥ ̆ ˡ˔˩ ̃ ̊˔˧ ̃ˢˡ˔ˡ˗ ̆ˠˣ˟ˢˬ ̆ ̆˕ ̆ˡ ̆ ̇ ̃˧˦ˡ ̆ ̆˗˦ʡˊ ̆Ϡ˥ ̆ˣ˥ˢ˩ ̃˗ ̆˗ ̇˥ ̆ ̆˕ˬˬˢ˨˥ ̆ˠˣ˟ˢˬ ̆˥˧ˢ ̨ ̆˟ˣ˨ˡ˗ ̆˥˦˧˔ˡ˗˔ˡ˗ˠ˔˞ ̆˧ ̨ ̆ ˠˢ˦˧ˢ ̇ˬˢ˨˥˕ ̆ˡ ̆ ̇ ̃˧˦ʡˊ ̆˖ˢˡˡ ̆˖˧ˬˢ˨˔ˡ˗ˬˢ˨˥ ̇˔ˠ ̃˟ˬ˪ ̃˧ ̨ ˧ ̨ ̆˥ ̃ ̊ ̨˧˕ ̆ˡ ̆ ̇ ̃˧˦˔˧˧ ̨ ̆˥ ̃ ̊ ̨˧ˠˢˠ ̆ˡ˧ ̃ˡˬˢ˨˥˖˔˥ ̆ ̋ˢ˨˥ˡ ̆ˬʟ ˦˔˩ ̃ˡ ̊ˬˢ˨˧ ̃ˠ ̆ʟˠˢˡ ̆ˬʟ˔ˡ˗ ̇˥˨˦˧˥˔˧ ̃ˢˡʡ ʻ ̆˟ˣʹˢ˥ˌˢ˨˥ʻ ̆˔˟˧ ̨˖˔˥ ̆ʽˢ˨˥ˡ ̆ˬʡ ˊ ̃˧ ̨ʥʧʢʪ˔˖˖ ̆˦˦˧ˢˢ˨˥˗ ̆˗ ̃˖˔˧ ̆˗ ̨ ̆˔˟˧ ̨˖˔˥ ̆˖ˢˡ˖ ̃ ̆˥ ̊ ̆ ˧ ̆˔ˠʟ˩ ̃˦ ̃˧˦ʟ˔ˡ˗˖˔˥ ̆ˡ˔˩ ̃ ̊˔˧ ̃ˢˡ˧ˢˢ˟˦ʟˬˢ˨ˡ ̆˩ ̆˥ ̨˔˩ ̆˧ˢ ˪˔˟˞˔˟ˢˡ ̆ʡʻ ̆˔˟˧ ̨ʽˢˬ ̨ ̆˟ˣ˦ˬˢ˨˟ˢ˖˔˧ ̆ ̃ˡʠˡ ̆˧˪ˢ˥˞˗ˢ˖˧ˢ˥˦ʟ ̇ ̃ˡ˗ ̆˫˧˥˔˦˔˩ ̃ˡ ̊˦ˢˡˬˢ˨˥ˣ˥ ̆˦˖˥ ̃ˣ˧ ̃ˢˡ˦ʟ˔ˡ˗ˡ˔˩ ̃ ̊˔˧ ̆ˬˢ˨˥ ˕ ̆ˡ ̆ ̇ ̃˧˦ʡ˂˨˥ˠˢ˕ ̃˟ ̆˔ˣˣ˔ˡ˗˗ ̆˗ ̃˖˔˧ ̆˗ˠ ̆ˠ˕ ̆˥˦˨ˣˣˢ˥˧ ˧ ̆˔ˠ˔˥ ̆˔˟˪˔ˬ˦ˢˡ ̨˔ˡ˗˧ˢ ̨ ̆˟ˣˠ˔˞ ̆ ̃˧ ̆˔˦ ̃ ̆˥˧ˢ˦˧˔ˬ ̨ ̆˔˟˧ ̨ˬ˔ˡ˗˪ ̆˟˟ʡ ʶ ̨˔˧˪ ̃˧ ̨˨˦˧ˢ˗˔ˬ˕ˬ˟ˢ ̊ ̊ ̃ˡ ̊ ̃ˡ˧ˢ˧ ̨ ̆ ʻ ̆˔˟˧ ̨ʽˢˬ˔ˣˣˢ˥˖˔˟˟ʛʫʪʪʜʨʣʣʠʦʥʤʥ ʻ ̆˔˟˧ ̨ʽˢˬˀ˔˞ ̆˦ ̃˧ʸ˔˦ ̃ ̆˥ ˧ˢ˕ ̆ʻ ̆˔˟˧ ̨ˬ˔ˡ˗ˊ ̆˟˟ʡ ʵʸˁʸʹʼˇˆ ˊʴʿʿʸˇ ʻʸʴʿˇʻʶʴ˅ʸ ʶ˂ˁʶʼʸ˅ʺʸ ˅ˋˆʴˉʼˁʺˆ ˅ʸˉʼʸˊ ʴ˃˃˂ʼˁˇˀʸˁˇ ʵ˂˂ʾʼˁʺ ˃˅˂ˉʼʷʸ˅ ˅ʸʶ˂ˀˀʸˁʷʴˇʼ˂ˁˆ ʻˆʴʢʹˆʴ ˆˈ˃˃˂˅ˇ ʼ˧˦˔˩ ̆˗ˠ ̆˧ ̨ ̆˧ ̃ˠ ̆ʼ˪ˢ˨˟˗ ̨˔˩ ̆˦ˣ ̆ˡ˧ʺˢˢ ̊˟ ̃ˡ ̊˥ ̆˦˨˟˧˦ʟ˖˔˟˟ ̃ˡ ̊˦ˣ ̆˖ ̃˔˟ ̃˦˧˦ʟ ˔ˡ˗˦ ̆˔˥˖ ̨ ̃ˡ ̊ ̇ˢ˥˔ˡ˔ˣˣˢ ̃ˡ˧ˠ ̆ˡ˧ʡʼˡ˦˧ ̆˔˗ʟʼ ̋˨˦˧ˣ˨˧ ̃ˡ˧ ̨ ̆˥ ̆ˤ˨ ̆˦˧ʟ˔ˡ˗ ʻ ̆˔˟˧ ̨ʽˢˬ˗ ̃˗˧ ̨ ̆˪ˢ˥˞ʡˇ ̨ ̆˔ˣˣ ̃˦˟ ̃˞ ̆ˠˬ˟ ̃˧˧˟ ̆˔˦˦ ̃˦˧˔ˡ˧ʔ ʼ˧ ˔ Ϣ ˗ ϣ ˉ ̆˥ˢˡ ̃˖˔ʟʴˍ

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General Medical Request an on-demand visit or schedule a visit at your preferred time Using interpreters allows us to provide several language options for our telemedicine visits, including ASL. ʶˢˡˡ ̆˖˧˪ ̃˧ ̨ˈˆ˕ˢ˔˥˗ʠ˖ ̆˥˧ ̃Ѓ ̆˗ˣ ̨ˬ˦ ̃˖ ̃˔ˡ˦ with an average of 20 years’ experience ʴ˩ˢ ̃˗˧˥ ̃ˣ˦˧ˢ˧ ̨ ̆˗ˢ˖˧ˢ˥Ϡ˦ˢ ̇Ѓ˖ ̆˔ˡ˗˖ˢ˦˧˟ˬ visits to the emergency room General Medical provides critical care 24/7 for non- ̆ˠ ̆˥ ̊ ̆ˡ˖ˬ˖ˢˡ˗ ̃˧ ̃ˢˡ˦˟ ̃˞ ̆˖ˢ˟˗ʟЄ˨ʟ˦ ̃ˡ˨˦ ̃ˡ ̇ ̆˖˧ ̃ˢˡ˦ʟ and allergies. It also provides care for specialty needs ˦˨˖ ̨˔˦˗ ̆˥ˠ˔˧ˢ˟ˢ ̊ˬ˔ˡ˗ˡ˨˧˥ ̃˧ ̃ˢˡ˖ˢˡ˦˨˟˧˔˧ ̃ˢˡ˦ʡ guage

How It Works Outcomes ʴ˖˖ ̆˦˦˧ ̨ ̆˦ ̆˥˩ ̃˖ ̆˧ ̨˥ˢ˨ ̊ ̨˧ ̨ ̆ʻ ̆˔˟˧ ̨ʽˢˬ ̨ˢˠ ̆ ˦˖˥ ̆ ̆ˡ˧ˢˤ˨ ̃˖˞˟ˬ˖ˢˡˡ ̆˖˧˪ ̃˧ ̨˔˟ ̃˖ ̆ˡ˦ ̆˗˖˔˥ ̆ ˣ˥ˢ˩ ̃˗ ̆˥˩ ̃˔ˣ ̨ˢˡ ̆ˢ˥˩ ̃˗ ̆ˢʡˇ ̨ ̆ˬ˖˔ˡ ̨ ̆˟ˣ˪ ̃˧ ̨ ˔ˡ˔˥˥˔ˬˢ ̇ ̆˩ ̆˥ˬ˗˔ˬ ̃˦˦˨ ̆˦˧ ̨˔˧˥˔ˡ ̊ ̆ ̇˥ˢˠ˖ˢ˟˗ ˔ˡ˗Є˨ʟ˧ˢ˔˥˔˦ ̨ˢ˥˦˨ˡ˕˨˥ˡʡ ˅ ̆ˤ˨ ̆˦˧˔ˡˢˡʠ˗ ̆ˠ˔ˡ˗˩ ̃˦ ̃˧ˢ˥˦˖ ̨ ̆˗˨˟ ̆˔˩ ̃˦ ̃˧˔˧ ˬˢ˨˥ˣ˥ ̆ ̇ ̆˥˥ ̆˗˧ ̃ˠ ̆ʡ˅ ̆˖ ̆ ̃˩ ̆˔˗ ̃˔ ̊ˡˢ˦ ̃˦ʟ˧˥ ̆˔˧ˠ ̆ˡ˧ plan, and even a prescription if necessary. ˅ ̆˖ ̆ ̃˩ ̆˔˩ ̃˦ ̃˧˦˨ˠˠ˔˥ˬ˧ˢˬˢ˨˥Ѓ˟ ̆˔ˡ˗˦ ̆ˡ˗˔ ˣ˥ ̆˦˖˥ ̃ˣ˧ ̃ˢˡ˧ˢˬˢ˨˥˟ˢ˖˔˟ˣ ̨˔˥ˠ˔˖ˬ ̃ ̇ˡ ̆˖ ̆˦˦˔˥ˬʡ 90% 92% $465 Member satisfaction Resolution rate on Ѓ˥˦˧˩ ̃˦ ̃˧˦ Average claims savings per visit ˊ ̃˧ ̨Ѓ˩ ̆˞ ̃˗˦˔˧ ̨ˢˠ ̆ˬˢ˨˖˔ˡ ̃ˠ˔ ̊ ̃ˡ ̆˧ ̨ ̆˔ˠˢ˨ˡ˧ˢ ̇˧ ̃ˠ ̆˦ˣ ̆ˡ˧˔˧ ˗ˢ˖˧ˢ˥˦Ϡˢ ̇Ѓ˖ ̆˦˔˦˧ ̨ ̆ˬ˦ˣ˥ ̆˔˗˧ ̨ ̆Є˨˧ˢ ̆˔˖ ̨ˢ˧ ̨ ̆˥ʡʼ˖˔ˡ˦ ̆˧˨ˣ˔ˡ ˔ˣˣˢ ̃ˡ˧ˠ ̆ˡ˧˔ˡ˗ˡ ̆˩ ̆˥˟ ̆˔˩ ̆ ̨ˢˠ ̆ʡˇ ̨ ̃˦˦ ̆˥˩ ̃˖ ̆ ̃˦˔˟ ̃ ̇ ̆˦˔˩ ̆˥ʡϣ MISTY GENERAL MEDICAL USER

General Medical FAQs When should I use General Medical services? Can Teladoc Health handle emergency situations? Will I talk with a real doctor? Does the doctor review my medical history before a visit? ʶ˔ˡʼ˥ ̆ˤ˨ ̆˦˧˔˦ˣ ̆˖ ̃Ѓ˖˗ˢ˖˧ˢ˥ʲ ˌˢ˨˦ ̨ˢ˨˟˗˖ ̨ˢˢ˦ ̆ʺ ̆ˡ ̆˥˔˟ˀ ̆˗ ̃˖˔˟˔ˡˬ˧ ̃ˠ ̆ˬˢ˨˪˔ˡ˧˧ˢ˧˔˟˞˧ˢ˔˗ˢ˖˧ˢ˥ ̃ˡˠ ̃ˡ˨˧ ̆˦ ˔˕ˢ˨˧ˡˢˡʠ ̆ˠ ̆˥ ̊ ̆ˡ˖ˬ ̨ ̆˔˟˧ ̨ ̃˦˦˨ ̆˦˟ ̃˞ ̆˦ ̃ˡ˨˦ˣ˥ˢ˕˟ ̆ˠ˦ʟ˥ ̆˦ˣ ̃˥˔˧ˢ˥ˬ ̃ˡ ̇ ̆˖˧ ̃ˢˡ˦ʟ ˔˟˟ ̆˥ ̊ ̃ ̆˦ʟЄ˨˦ˬˠˣ˧ˢˠ˦ʟ˥˔˦ ̨ ̆˦ʟ˔ˡ˗ˠ˔ˡˬˢ˧ ̨ ̆˥ ̃˟˟ˡ ̆˦˦ ̆˦ʡʷˢ˖˧ˢ˥˦˔˥ ̆˔˩˔ ̃˟˔˕˟ ̆ʥʧʢʪ ˪ ̃˧ ̨ ̃ˡ˧ ̨ ̆ʻ ̆˔˟˧ ̨ʽˢˬ˔ˣˣʡˌˢ˨˥˗ˢ˖˧ˢ˥˪ ̃˟˟˗ ̃˔ ̊ˡˢ˦ ̆ˬˢ˨˥˦ˬˠˣ˧ˢˠ˦˔ˡ˗ˣ˥ˢ˩ ̃˗ ̆˔ ˧˥ ̆˔˧ˠ ̆ˡ˧ˣ˟˔ˡʟ˪ ̨ ̃˖ ̨ˠ˔ˬˢ˥ˠ˔ˬˡˢ˧ ̃ˡ˖˟˨˗ ̆˔ˣ˥ ̆˦˖˥ ̃ˣ˧ ̃ˢˡʡ ˌˢ˨˦ ̨ˢ˨˟˗ˡˢ˧˨˦ ̆ˇ ̆˟˔˗ˢ˖ʻ ̆˔˟˧ ̨ ̃ ̇ˬˢ˨˔˥ ̆ ̆˫ˣ ̆˥ ̃ ̆ˡ˖ ̃ˡ ̊˔ˠ ̆˗ ̃˖˔˟ˢ˥ˠ ̆ˡ˧˔˟ ̨ ̆˔˟˧ ̨ ̆ˠ ̆˥ ̊ ̆ˡ˖ˬʡʼˡ˧ ̨ ̆ ̆˩ ̆ˡ˧ˢ ̇˔ˠ ̆˗ ̃˖˔˟ ̆ˠ ̆˥ ̊ ̆ˡ˖ˬʟˣ˟ ̆˔˦ ̆˖˔˟˟ʬʤʤʡʼˡ˧ ̨ ̆ ̆˩ ̆ˡ˧ˢ ̇˔ ˠ ̆ˡ˧˔˟ ̨ ̆˔˟˧ ̨ ̆ˠ ̆˥ ̊ ̆ˡ˖ˬʟ˖˔˟˟ʬʫʫʡ ˇ ̨ ̆ˣ˥ˢ˩ ̃˗ ̆˥˦ ̃ˡˢ˨˥ʺ ̆ˡ ̆˥˔˟ˀ ̆˗ ̃˖˔˟˖˔˥ ̆ˢ ̇ ̇ ̆˥ ̃ˡ ̊˔˥ ̆˕ˢ˔˥˗ʠ˖ ̆˥˧ ̃Ѓ ̆˗ ̃ˡ˧ ̆˥ˡ ̃˦˧˦ʟ ̇˔ˠ ̃˟ˬ˗ˢ˖˧ˢ˥˦ʟˣ˦ˬ˖ ̨ ̃˔˧˥ ̃˦˧˦ʟ˗ ̆˥ˠ˔˧ˢ˟ˢ ̊ ̃˦˧˦ʟ˔ˡ˗ˣ ̆˗ ̃˔˧˥ ̃˖ ̃˔ˡ˦˟ ̃˖ ̆ˡ˦ ̆˗˧ˢˣ˥˔˖˧ ̃˖ ̆ ˠ ̆˗ ̃˖ ̃ˡ ̆ ̃ˡ˧ ̨ ̆ˈˆʡˊ ̨ ̆ˡˬˢ˨˥ ̆ˤ˨ ̆˦˧˔˩ ̃˦ ̃˧ʟˇ ̆˟˔˗ˢ˖ʻ ̆˔˟˧ ̨˪ ̃˟˟˖ˢˡˡ ̆˖˧ˬˢ˨˪ ̃˧ ̨ ˔˗ˢ˖˧ˢ˥˟ ̃˖ ̆ˡ˦ ̆˗ ̃ˡˬˢ˨˥˦˧˔˧ ̆ˢ˥ˣ˥ˢ˩ ̃ˡ˖ ̆ʡʴ˟˟ˣ˥ˢ˩ ̃˗ ̆˥˦˖˔ˡ˗ ̃˔ ̊ˡˢ˦ ̆ʟ˧˥ ̆˔˧ʟ˔ˡ˗ ˣ˥ ̆˦˖˥ ̃˕ ̆ˠ ̆˗ ̃˖˔˧ ̃ˢˡ˦ ̇ˢ˥˖ˢˠˠˢˡʟˡˢˡʠ ̆ˠ ̆˥ ̊ ̆ˡ˖ˬ ̨ ̆˔˟˧ ̨ ̃˦˦˨ ̆˦˕ˬˣ ̨ˢˡ ̆ˢ˥˩ ̃˗ ̆ˢʡ ˌˢ˨˪ ̃˟˟˖ˢˠˣ˟ ̆˧ ̆˔˕˥ ̃ ̆ ̇ˠ ̆˗ ̃˖˔˟ ̨ ̃˦˧ˢ˥ˬˣ˥ ̃ˢ˥˧ˢ˥ ̆ˤ˨ ̆˦˧ ̃ˡ ̊ˬˢ˨˥Ѓ˥˦˧˩ ̃˦ ̃˧ʡˇ ̨ ̃˦ ̃˦ ˦ ̃ˠ ̃˟˔˥˧ˢЃ˟˟ ̃ˡ ̊ˢ˨˧ ̇ˢ˥ˠ˦˕ ̆ ̇ˢ˥ ̆˔ˡ ̃ˡʠˣ ̆˥˦ˢˡ˗ˢ˖˧ˢ˥˩ ̃˦ ̃˧ʡˌˢ˨˖˔ˡ˨ˣ˗˔˧ ̆ˬˢ˨˥ ˠ ̆˗ ̃˖˔˟ ̨ ̃˦˧ˢ˥ˬ˔˧˔ˡˬ˧ ̃ˠ ̆˪ ̃˧ ̨ ̃ˡ˧ ̨ ̆ʻ ̆˔˟˧ ̨ʽˢˬ˔ˣˣʡ ˌˢ˨˥ˠ ̆˗ ̃˖˔˟ ̨ ̃˦˧ˢ˥ˬ ̃˦˦˧ˢ˥ ̆˗ˢˡˇ ̆˟˔˗ˢ˖ʻ ̆˔˟˧ ̨Ϡ˦ʻʼ˃ʴʴʠ˖ˢˠˣ˟ ̃˔ˡ˧ʟ ̆ˡ˖˥ˬˣ˧ ̆˗ ˖ ̆ˡ˧˥˔˟˦ ̆˥˩ ̆˥ʡʵ ̆ ̇ˢ˥ ̆ ̆˔˖ ̨˩ ̃˦ ̃˧ʟ˧ ̨ ̆˗ˢ˖˧ˢ˥˪ ̃˟˟˥ ̆˩ ̃ ̆˪ˬˢ˨˥ˠ ̆˗ ̃˖˔˟ ̨ ̃˦˧ˢ˥ˬ˪ ̃˧ ̨˔ ˦ˣ ̆˖ ̃Ѓ˖ ̇ˢ˖˨˦ˢˡ˖ ̨˥ˢˡ ̃˖ ̃˟˟ˡ ̆˦˦ ̆˦ʟ˖˨˥˥ ̆ˡ˧ˠ ̆˗ ̃˖˔˧ ̃ˢˡ˦ʟ˔˟˟ ̆˥ ̊ ̃ ̆˦ʟ˔ˡ˗˖ ̨˔ˡ ̊ ̆˦ ̃ˡ ˬˢ˨˥ˠ ̆˗ ̃˖˔˟˖ˢˡ˗ ̃˧ ̃ˢˡʡ ʷ ̆ˣ ̆ˡ˗ ̃ˡ ̊ˢˡ˧ ̨ ̆ˣ˟˔ˡˬˢ˨˥ ̆ˠˣ˟ˢˬ ̆˥ ̃˦ˢˡʟˬˢ˨ˠ˔ˬ˕ ̆˔˕˟ ̆˧ˢ˦ ̆˟ ̆˖˧˔˦ˣ ̆˖ ̃Ѓ˖ ˗ˢ˖˧ˢ˥ ̇ˢ˥ˬˢ˨˥˩ ̃˦ ̃˧ʡʴ˟˟ˇ ̆˟˔˗ˢ˖ʻ ̆˔˟˧ ̨˗ˢ˖˧ˢ˥˦˔˥ ̆˕ˢ˔˥˗ʠ˖ ̆˥˧ ̃Ѓ ̆˗˔ˡ˗˦˧˔˧ ̆ ˟ ̃˖ ̆ˡ˦ ̆˗ʡˇˢ˕ ̆˖ˢˠ ̆˔ˡˢ ̇Ѓ˖ ̃˔˟ˇ ̆˟˔˗ˢ˖ʻ ̆˔˟˧ ̨˗ˢ˖˧ˢ˥ʟ˔˟˟ˣ˥ˢ˩ ̃˗ ̆˥˦ˠ˨˦˧˨ˡ˗ ̆˥ ̊ˢ˔ ˧ ̨ˢ˥ˢ˨ ̊ ̨˖˥ ̆˗ ̆ˡ˧ ̃˔˟ ̃ˡ ̊ˣ˥ˢ˖ ̆˦˦ʡʴ˟˟ˇ ̆˟˔˗ˢ˖ʻ ̆˔˟˧ ̨˗ˢ˖˧ˢ˥˦˔˥ ̆˧ ̨ˢ˥ˢ˨ ̊ ̨˟ˬ˧˥˔ ̃ˡ ̆˗ˢˡ ̨ˢ˪˧ˢˣ˥ˢ˩ ̃˗ ̆˧ ̨ ̆˕ ̆˦˧˩ ̃˥˧˨˔˟˖˔˥ ̆ ̆˫ˣ ̆˥ ̃ ̆ˡ˖ ̆ʡ

Chronic Care Connected glucometers, scales, and blood pressure monitors provide real-time feedback and personalized calls to action Health coaches offer ongoing support based on individual conditions, motivations, and lifestyles. These coaches provide 24/7 remote monitoring with emergency outreach Coaches interpret health metrics, social determinants, preferences, clinical needs, and more to trigger realtime, actionable feedback that drives behavior change Empowers members by simplifying and lightening the burden of self management Livongo’s Chronic Care Management programs support the management of individual members’ chronic health conditions. The programs help to minimize healthcare costs with less visits to the ER among individual members diagnosed with diabetes or hypertension, or at risk of developing diabetes. ʵˬ˔˗˗˥ ̆˦˦ ̃ˡ ̊ˠ˨˟˧ ̃ˣ˟ ̆˖ˢˡ˗ ̃˧ ̃ˢˡ˦ ̃ˡ˔˨ˡ ̃Ѓ ̆˗ ̆˫ˣ ̆˥ ̃ ̆ˡ˖ ̆ʟ including underlying lifestyle and behavioral drivers, we can reduce spend while providing wholistic care.

How It Works Outcomes Access the service through the HealthJoy Homescreen. The Chronic Care Livongo program includes support for type 1 and type 2 diabetes, hypertension, prediabetes, and weight management. ˃˥ˢ ̊˥˔ˠʠ˦ˣ ̆˖ ̃Ѓ˖ ̆˟ ̃ ̊ ̃˕ ̃˟ ̃˧ˬ˥ ̆ˤ˨ ̃˥ ̆ˠ ̆ˡ˧˦ʢ ̆˫˖˟˨˦ ̃ˢˡ˦˔ˣˣ˟ˬʭ Once registered, members will receive personalized ˣ˥ˢ ̊˥˔ˠˠ ̃ˡ ̊˕˔˦ ̆˗ˢˡ˧ ̨ ̆ ̃˥ˣ˥ ̃ˠ˔˥ˬ˖ˢˡ˗ ̃˧ ̃ˢˡʭ˗ ̃˔˕ ̆˧ ̆˦ʟ hypertension, or prediabetes. Livongo by Teladoc Health ˪ ̃˟˟ˠ˔ ̃˟˔˖ˢˡ˗ ̃˧ ̃ˢˡʠ˦ˣ ̆˖ ̃Ѓ˖˪ ̆˟˖ˢˠ ̆˞ ̃˧˧ˢ ̆˔˖ ̨ program participant that includes the devices and materials they need to manage their condition(s). • Diabetes: Requires type 1 or type 2 diabetes diagnosis, <13 years of age • Hypertension: Must have high blood pressure, <18 years of age • Prediabetes/weight management: Cannot have diabetes; cannot be pregnant; must meet body mass index (BMI) threshold, <18 years of age, weight >440lbs (>200kg), and BMI <25. 9 Point > 100 90% Claims-based ROI analyses with 95% showing positive results at the 1 year mark 1 Higher satisfaction and a greater reduction in HbA1c among members enrolled in both Diabetes and Hypertension programs 2 The testimonials, statements, and opinions presented are applicable to the individuals depicted. Each member’s exact results and experience will be unique and individual to each member. The testimonials are voluntarily provided and are not paid. Testimonial provided is that of a real member. Of members wish to continue after one year 1 ʼ ̨˔˩ ̆˖ˢˡЃ˗ ̆ˡ˖ ̆˧ ̨˔˧ʼ˗ˢˡϠ˧˧ ̨ ̃ˡ˞ʼϠ˩ ̆ ̆˩ ̆˥ ̨˔˗ʡˌ ̆˦ʟ˧ ̨ ̆ˡ˨ˠ˕ ̆˥ˢˡ˧ ̨ ̆ ˦˖˔˟ ̆ ̃˦˔˧ˢˢ˟ʟ˕˨˧ ̃˧˗ˢ ̆˦ˡϠ˧˥˨ˡˠˬ˟ ̃ ̇ ̆˔˦ ̃˧˗ ̃˗˔ˬ ̆˔˥˔ ̊ˢʡϣ EVELYN LIVONGO USER 1 Data from 2019 S1 2 ʷ˔˧˔ˢˡЃ˟ ̆ʛʷˆʠʨʤʫʥʜ

Chronic Care FAQs Who can join? What will I get after I enroll? Do I need to enroll in all programs, or can I choose just one? Will my information be safe? Does unlimited strips really mean unlimited? To enroll in Chronic Care for Diabetes, you must have a diagnosis of type 1 or type 2 diabetes. To enroll in Chronic Care for Hypertension, you must have high blood pressure. To enroll in ʷ ̃˔˕ ̆˧ ̆˦˃˥ ̆˩ ̆ˡ˧ ̃ˢˡʢˊ ̆ ̃ ̊ ̨˧ˀ˔ˡ˔ ̊ ̆ˠ ̆ˡ˧ʟˬˢ˨˖˔ˡˡˢ˧ ̨˔˩ ̆˗ ̃˔˕ ̆˧ ̆˦ʮ˖˔ˡˡˢ˧˕ ̆ˣ˥ ̆ ̊ˡ˔ˡ˧ʮ ˠ˨˦˧ˠ ̆ ̆˧˕ˢ˗ˬˠ˔˦˦ ̃ˡ˗ ̆˫ʛʵˀʼʜ˧ ̨˥ ̆˦ ̨ˢ˟˗ʡ ˊ ̨ ̆ˡˬˢ˨ ̆ˡ˥ˢ˟˟ ̃ˡʿ ̃˩ˢˡ ̊ˢ ̇ˢ˥ʷ ̃˔˕ ̆˧ ̆˦˧ ̨˥ˢ˨ ̊ ̨˧ ̨ ̆ʻ ̆˔˟˧ ̨ʽˢˬ˔ˣˣʟˬˢ˨Ϡ˟˟˥ ̆˖ ̆ ̃˩ ̆˔ connected blood glucose meter that offers automatic data uploading, real-time insights ˔ˡ˗ ̇ ̆ ̆˗˕˔˖˞ˢˡˬˢ˨˥˥ ̆˔˗ ̃ˡ ̊˦ʟ˔˖˖ ̆˦˦˧ˢ ̆˫ˣ ̆˥˧˖ˢ˔˖ ̨ ̆˦ʟ˔ˡ˗ˠˢ˥ ̆ʡˌˢ˨Ϡ˟˟˔˟˦ˢ˥ ̆˖ ̆ ̃˩ ̆ unlimited test strips and lancets shipped right to your door. All are provided at no cost to you. ˊ ̃˧ ̨ʿ ̃˩ˢˡ ̊ˢ ̇ˢ˥ʻˬˣ ̆˥˧ ̆ˡ˦ ̃ˢˡʟˬˢ˨Ϡ˟˟˥ ̆˖ ̆ ̃˩ ̆˔˖ˢˡˡ ̆˖˧ ̆˗˕˟ˢˢ˗ˣ˥ ̆˦˦˨˥ ̆ˠˢˡ ̃˧ˢ˥˧ ̨˔˧˥ ̆˖ˢ˥˗˦ ˕˟ˢˢ˗ˣ˥ ̆˦˦˨˥ ̆˥ ̆˔˗ ̃ˡ ̊˦ʡˌˢ˨Ϡ˟˟˔˟˦ˢ˥ ̆˖ ̆ ̃˩ ̆ˣ ̆˥˦ˢˡ˔˟ ̃˭ ̆˗˧ ̃ˣ˦ʟˡ˨˧˥ ̃˧ ̃ˢˡʟ˔ˡ˗ ̃ˡ ̇ˢ˥ˠ˔˧ ̃ˢˡ˔˕ˢ˨˧ ˦˧˥ ̆˦˦˔ˡ˗ ̆˫ ̆˥˖ ̃˦ ̆˧ˢ ̨ ̆˟ˣˬˢ˨ˠ˔ˡ˔ ̊ ̆ˬˢ˨˥˕˟ˢˢ˗ˣ˥ ̆˦˦˨˥ ̆ʡ ˊ ̨ ̆ˡˬˢ˨˦ ̃ ̊ˡ˨ˣ ̇ˢ˥ʷ ̃˔˕ ̆˧ ̆˦˃˥ ̆˩ ̆ˡ˧ ̃ˢˡʢˊ ̆ ̃ ̊ ̨˧ˀ˔ˡ˔ ̊ ̆ˠ ̆ˡ˧ʟˬˢ˨Ϡ˟˟˥ ̆˖ ̆ ̃˩ ̆˧ ̨ ̆ʿ ̃˩ˢˡ ̊ˢ ˊ ̆˟˖ˢˠ ̆ʾ ̃˧ʡˌˢ˨˥ˊ ̆˟˖ˢˠ ̆ʾ ̃˧ ̃ˡ˖˟˨˗ ̆˦˧ ̨ ̆ʿ ̃˩ˢˡ ̊ˢ˦˖˔˟ ̆ ̇ˢ˥ˬˢ˨˧ˢ˦˧˔˥˧˖ ̨ ̆˖˞ ̃ˡ ̊ˬˢ˨˥ ˪ ̆ ̃ ̊ ̨˧ʡˌˢ˨Ϡ˟˟˔˟˦ˢ˕ ̆˔˕˟ ̆˧ˢ˗ˢ˪ˡ˟ˢ˔˗˔ˡ˗˟ˢ ̊ ̃ˡ˧ˢʿ ̃˩ˢˡ ̊ˢ˧ ̨˥ˢ˨ ̊ ̨˧ ̨ ̆ʻ ̆˔˟˧ ̨ʽˢˬ˔ˣˣʟ where you can personalize your program and see your progress. ˌˢ˨˖˔ˡ˦ ̃ ̊ˡ˨ˣ ̇ˢ˥ ̋˨˦˧ˢˡ ̆ˣ˥ˢ ̊˥˔ˠˢ˥˔˦ˠ˔ˡˬˣ˥ˢ ̊˥˔ˠ˦˔˦ˬˢ˨Ϡ˥ ̆ ̆˟ ̃ ̊ ̃˕˟ ̆ ̇ˢ˥ʡ˂ˡ˖ ̆ˬˢ˨˦ ̃ ̊ˡ ˨ˣʟ˪ ̆Ϡ˟˟˦ ̆ˡ˗ˬˢ˨˔ˊ ̆˟˖ˢˠ ̆ʾ ̃˧ ̇ˢ˥ ̆˔˖ ̨ˢ ̇ˬˢ˨˥ˣ˥ˢ ̊˥˔ˠ˦˧ˢ ̊ ̆˧ˬˢ˨˦˧˔˥˧ ̆˗ʡʼ ̇ˬˢ˨˦˧˔˥˧˪ ̃˧ ̨ one Livongo program, you can always add on another program when you feel ready. ˌˢ˨˥ ̨ ̆˔˟˧ ̨ ̃ˡ ̇ˢ˥ˠ˔˧ ̃ˢˡ ̃˦ˣ˥ˢ˧ ̆˖˧ ̆˗˧ ̨˥ˢ˨ ̊ ̨ ̇ ̆˗ ̆˥˔˟˔ˡ˗˦˧˔˧ ̆˟˔˪˦ʟ ̃ˡ˖˟˨˗ ̃ˡ ̊˧ ̨ ̆ʻ ̆˔˟˧ ̨ ʼˡ˦˨˥˔ˡ˖ ̆˃ˢ˥˧˔˕ ̃˟ ̃˧ˬ˔ˡ˗ʴ˖˖ˢ˨ˡ˧˔˕ ̃˟ ̃˧ˬʴ˖˧ʛʻʼ˃ʴʴʜʟ˔ˡ˗˪ ̃˟˟ˡˢ˧˕ ̆˦ ̨˔˥ ̆˗˪ ̃˧ ̨˔ˡˬ˧ ̨ ̃˥˗ʠˣ˔˥˧ˬ ̃ˡ˔ˠ˔ˡˡ ̆˥˧ ̨˔˧˩ ̃ˢ˟˔˧ ̆˦ ̇ ̆˗ ̆˥˔˟ˢ˥˦˧˔˧ ̆˟˔˪ʡˊ ̆ ̃ˠˣ˟ ̆ˠ ̆ˡ˧ˡ˨ˠ ̆˥ˢ˨˦˦ˬ˦˧ ̆ˠ˦˔ˡ˗˦ ̆˖˨˥ ̃˧ˬ processes for data storage and encryption. ˌ ̆˦ʔˊ ̨ ̆˧ ̨ ̆˥ˬˢ˨˖ ̨ ̆˖˞ˢˡ˖ ̆˔˪ ̆ ̆˞ˢ˥ˢˡ˖ ̆ˣ ̆˥ ̨ˢ˨˥ʟ˪ ̃˧ ̨ʶ ̨˥ˢˡ ̃˖ʶ˔˥ ̆ ̇ˢ˥ʷ ̃˔˕ ̆˧ ̆˦ through Livongo, you receive all the strips you need at no additional cost to you.

Reduce Musculoskeletal Costs With Virtual MSK Therapy Musculoskeletal (MSK) is the #1 cost driver of healthcare spending in the U.S. and has doubled over the last decade. On average, employers spend $7,800 and lose 11.4 workdays per year for each employee struggling with back pain or other musculoskeletal disorders (MSDs). On top of that, employees with MSDs suffer greatly both physically and mentally. Unfortunately, typical strategies are extremely expensive and underutilized. HealthJoy’s Virtual MSK Therapy program is an effective exercise therapy program for individuals struggling with back and joint pain. With guidance and support from a personal coach, ̆ˠˣ˟ˢˬ ̆ ̆˦˖˔ˡ˦ ̃ ̊ˡ ̃Ѓ˖˔ˡ˧˟ˬ˥ ̆˗˨˖ ̆ˣ˔ ̃ˡ˔ˡ˗ ̃ˠˣ˥ˢ˩ ̆ functional abilities in just 15 minutes per day for back, neck, shoulder, knee, hip, hand, wrist, elbow, ankle, and/or foot pain. Our program is low-cost, non-invasive, and more convenient than traditional methods like in-person physical therapy and surgery. That translates to lower costs and better health outcomes for you and your employees. 82% Pain reduction 95% Member satisfaction 85% Function improvement $2,572 Claims avoided per participant

VIRTUAL MSK THERAPY How it Works . We assign a personal coach to the member, who reaches out to schedule an introductory phone call Introductory Call The member’s coach assigns a care plan with up to 12 weeks of exercises that can be done at home and supports the member throughout the duration of the program Care The member’s coach provides a maintenance program that the member can follow once they’ve completed the program Maintenance Members complete a 15-minute intake survey so we can better understand their unique situation* Intake * 5-10% of people may be ineligible based on medical history indicating structural issues or more serious underlying conditions. Typically 3-7% of an employee population will end up participating in the program after determining eligibility. CORRELATED CARE Chronic pain sufferers also struggle with anxiety and/or depression roughly 50% of the time. JOY and our coaches will remind program participants of the mental health services available to them, particularly ̃ ̇˧ ̨ ̆ ̃˥ ̃ˡ˧˔˞ ̆˦˨˥˩ ̆ˬ ̃ˡ˗ ̃˖˔˧ ̆˦˖˟ ̃ˡ ̃˖˔˟˟ˬ˦ ̃ ̊ˡ ̃Ѓ˖˔ˡ˧˗ ̆ˣ˥ ̆˦˦ ̃ˢˡʡ JOY redirects members who are searching for related providers and facilities to our Virtual MSK Therapy program Steerage

VIRTUAL MSK THERAPY Optimized for Adherence Convenient - Our program is more convenient than alternatives, like in-person physical therapy. Members can access the program from home or on-the-go, from their mobile device or a desktop, and it only requires 15 minutes out of their day. Equipment or sensors aren’t needed to complete any of the exercises. 1 Coach-Led - Every program participant is matched with a personal coach who will assign them a personalized program and support them throughout. The coach helps to ensure participant adherence and results. On average, members interact with their coach 40+ times throughout the program. 2 3 Cost-Effective - Our program costs just $800* per participant, which is less than half the cost of a round of in-person physical therapy. Since the employer covers the cost of the program, it’s completely free to employees so they have no barriers to getting the care they need. *1:1 ROI Guarantee: HealthJoy will refund or credit the difference between your estimated Program Savings and Fees if the Total Savings are lower. “My doctor told me that my only option left was surgery. I was losing hope. I’ve gone from 100% getting surgery to 100% NOT getting surgery. I can’t believe I went from ‘I may never run again’ to actually rejoining my running group. I’m just so excited.” 43-YEAR-OLD FEMALE COLLEGE PROFESSOR WHO PARTICIPATED IN THE PROGRAM

HealthJoy EAP is here to help with no cost, confidential support. • SHORT-TERM COUNSELING • LEGAL SERVICES PHONE 1-888-731-3EAP (3327) WEB EAP.HEALTHJOY.COM Confidential support 24 hours a day, 365 days a year. • FINANCIAL SERVICES • EXPERT REFERRALS For you and your dependents ( PSOR\HH $ VVLVWDQFH 3 URJUDP

1-888-731-3327 In-the-moment support from a licensed clinician 24/7/365 Ask the expert !;t†;v|bm=oul-ঞomou resources based on topic or concern Navigator loঞom-ѴC|m;vv assessment and care guidance Short code Text ‘support’ to 51230 Contact the EAP using one of the above access points Clinical assessment and in-the-moment support 1omCulv availability and MHSA network alignment prior to making referral EAP provides “smart” referral to counselor and o@;uv|ov1_;7†Ѵ; |_;Cuv|v;vvbom EAP clinician follows †r-[;u|_;1-v; to assess needs, l;-v†u;v-ঞv=-1ঞom and H&P Digital group support ‚;m7-m-mom‹lo†v group support session Email ";m7-t†;vঞom|o support@mysupportportal.com Textcoach ® Personalized coaching on desktop or mobile Animo Digital behavioral health to improve your ;loঞom-ѴC|m;vv 1-888-731-3327 eap.healthjoy.com loঞom-Ѵ‰;ѴѴ0;bm] resources to keep you -|‹o†u0;v| ;l0;u&v;u Šr;ub;m1; ;-Ѵ|_o‹ o@;uv;Šr;u|]†b7-m1;|o_;Ѵr -77u;vv-m7u;voѴˆ;;ˆ;u‹7-‹bvv†;vĺ11;vvv†rrou| ‰_;m;ˆ;uķ‰_;u;ˆ;ubvlov|1omˆ;mb;m|=ou‹o†ĺ If you are in immediate medical crisis, please call 911.

Tip Sheet: Getting To Know Your HealthJoy Benefit Frequently Asked Questions What is HealthJoy EAP? HealthJoy EAP is a free, confidential benefit for employees and their immediate family members to assist with a wide range of personal and professional concerns. Why would someone need HealthJoy EAP? We all experience stress in our lives related to family and relationships, work-life balance, substance abuse or mental health concerns like anxiety and depression. It can be helpful to have a professional to turn to for guidance, support, resources and referrals that we might not come across on our own. What happens when I call the EAP? When you contact HealthJoy EAP, you’ll speak directly to a licensed counselor. The intake process will include an experienced clinician gathering information about you and the nature of your concern. The counselor will then coordinate the most appropriate resources that best meet your needs. These resources can include scheduling short- term counseling with a local provider, work-life resources and/or referrals to community resources or treatment providers through your health insurance plan.

GETTING TO KNOW YOUR HEALTHJOY BENEFIT When will I receive my EAP counseling referral? After your intake, we’ll identify an appropriate local counselor to meet your needs. We always confirm that the provider meets your needs and is within your insurance network, just in case longer term care is needed. For routine referrals, this process typically takes no longer than one to two business days. HealthJoy EAP is always available around-the-clock for immediate support. Is HealthJoy EAP confidential? Yes! No one, including your employer, will know that you have used HealthJoy EAP services. If you have been “formally” referred by your supervisor, he/she will only be advised of your follow-through with the recommendations made, not the details of your situation. Exceptions to confidentiality may apply by law if there are concerns regarding your safety or the safety of others. How much does it cost to use the EAP? There is no cost to you or your immediate family members to use the program. If services beyond the EAP are needed, the HealthJoy EAP counselor will provide referrals based on coverage through your health insurance plan or other cost- effective resources in your community. 1-888-731-3EAP (3327) eap.healthjoy.com